Refund policy

We hope you are delighted with your purchase from Saints Way Wines. If, for any reason, you are not completely satisfied, this policy explains your options.

Cancelling an Order

If you change your mind after placing an order, please contact us as soon as possible.

Where your order has not yet been dispatched, we will do our best to cancel it and issue a full refund. Once an order has been dispatched, it cannot be cancelled, but you may still be entitled to return it in accordance with the policy below.

Returning Unwanted Items

If you have changed your mind, you may return unopened products within 30 days of delivery for a refund.

To be eligible for a refund:

  • Products must be unopened and in their original condition.

  • Bottles must be returned in their original packaging, or packaging that provides an equivalent level of protection.

  • You are responsible for the cost of returning unwanted items unless otherwise agreed.

Once the returned goods have been received and inspected, we will process your refund to your original payment method. Please allow up to 10 working days for the refund to appear, depending on your payment provider.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, is faulty, or you have received the wrong item, please contact us as soon as possible, preferably within 48 hours of delivery.

Where possible, please include photographs of the parcel and the affected products to help us investigate.

If we confirm that the goods are damaged, faulty or incorrect, we will offer an appropriate remedy, which may include a replacement, a full refund, or a partial refund where appropriate. We will also cover any reasonable return or collection costs.

Items That Cannot Be Returned

We cannot accept returns for:

  • Products that have been opened or partially consumed, unless they are faulty.

  • Products damaged after delivery through misuse, neglect or improper storage.

Your statutory rights are not affected.

How to Arrange a Return

Before returning any items, please contact us with your order number and details of the issue so that we can advise you on the most appropriate way to return your order.

Contact Us

If you have any questions about returns or refunds, please contact us using the details on our Contact page.